(Re) Introducing the UX Caucus Issues Tracker!
The UX Caucus, formally known as "Features & Flaws", launched a Google form Issues Tracker in early 2019 to help information professionals report and communicate usability problems with electronic resources. Our goals for the tracker included improving communication between information professionals and vendors; better-informed licensing decisions; and ultimately, better interfaces for all searchers. The initial version of this tracker also included an automatically generated analytics view that displayed aggregated form submission data. In order to expand the tracker's audience, the MLA launched a pilot in early 2020 , where users were encouraged to not only submit UX issues, but also provide any feedback or suggestions to improve the tracking tool. After a period of about 6 months, we received nearly 40 issue submissions and some fantastic feedback to make the tool easier to use. Based on the pilot feedback, the UX Caucus team launched a revamped Issues Tracker ...