Tip #62: EBSCOhost Idea Exchange: A Synthesis of Reported Issues

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On November 19th, 2025, the User Experience (UX) Caucus of the Medical Library Association hosted the EBSCOhost Idea Exchange, an open forum for the library community to come together with their questions, solutions, outstanding issues, and suggested enhancements for the new EBSCOhost user interface (UI). Hundreds of information professionals contributed their expertise at the event itself, as well as through Padlet posts and collaborative Google Docs. The Evidence Synthesis Methods Interest Group (Association of College & Research Libraries, American Library Association) also shared dozens of extant EBSCO Connect tickets for EBSCOhost's new UI. 

The UX Caucus team has synthesized all of these contributions into a single PDF report, EBSCOhost Idea Exchange: A Synthesis of Reported Issues, available on the UX Caucus OSF site. Please share this resource widely! We have already shared it with representatives at EBSCO at their request. 

We know this snapshot report is unlikely to be comprehensive, and cannot incorporate issues identified in the future, so we encourage information specialists who use EBSCOhost to follow instructions in the document to submit tickets via EBSCO Connect, and to support existing tickets so EBSCO is aware of the changes we need!

The UX Caucus team who worked on this project is composed of Chair Michele McGinnis (Mayo Clinic), Chair-Elect Paije Wilson (University of Wisconsin-Madison), Immediate Past Chair Kate Saylor (University of Michigan), and Event Organizer and Program Facilitator Hilary Kraus (Brown University). We would like to express our gratitude to our outstanding community of colleagues, without whom the synthesis we are sharing would not be possible.

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